Press Release Finance Study 2025
In competitive markets, firms are rewarded by treating their customers well and punished for treating them badly. The rewards/punishments show up, not only in earnings, but also in stock prices and make equity markets better aligned with consumer utility, which, in turn, causes an upward shift in demand curves. As a result, consumer spending increases and so does economic growth.”
– Claes Fornell, Founder and Chairman of ACSI®
University of Michigan, Ross School of Business: A Legacy of Innovations, Spring 2017
Industry Sectors
We Serve
As the only national cross-industry measure of customer satisfaction available in the United States, the American Customer Satisfaction Index is a strategic resource for business, investment, and government communities alike.
U.S. Overall Customer Satisfaction
Quarter 4, 2024 – Over the long term, what is the stock return for companies with higher levels and greater improvements in customer satisfaction, relative to competition? ACSI researchers analyzed this using ACSI scores and stock prices of those companies from 2006 through the first month of 2025.
ACSI Portfolio vs. S&P 500
Companies with high ACSI scores typically do very well in the stock market. If one created a portfolio of the top 30-35 ACSI companies in their respective industries each quarter, weighted by customer satisfaction elasticity to customer retention, it would demonstrate something quite extraordinary.
The ACSI® Difference
The American Customer Satisfaction Index is the only national cross-industry measure of customer satisfaction that represents the U.S. economy. Organizations of all types from a wide range of diverse industries use the respected ACSI methodology to obtain science-based insights across the complete arc of the customer experience.
Cross-Industry Comparison
Offers unique benchmarking capabilities with other industries and select best-in-class companies.
Proprietary Methodology
Stable multivariable modeling system for measuring customer satisfaction. Produces accurate, reliable customer experience data.
Unique Benchmarking
The only uniform, national, cross-industry measure of customer satisfaction.
Predictive Capabilities
Cause-and-effect model measures the drivers and outcomes of customer satisfaction.
ACSI Products
ACSI In The News
Revolutionizing convenience stores: The role of smart technology in enhancing customer experience
Trump and DOGE need citizen input to make government more efficient
Salt River Project Makes Powerful Statement, as Satisfaction With Energy Utilities Dips Overall
Why Steaks From Restaurants Taste So Much Better Than Homemade Read More: https://www.thetakeout.com/1797485/why-steak-restaurant-better/
Merrill Lynch ‘satisfaction’ rating slides 9% after app restructuring, while Fidelity — the only firm with rising satisfaction — drubbed rivals in new DIY investor survey
